"Thanks for the information, Ray.
Glad you received the card; I think it's important to express appreciation when good service is received and especially such a good deal merited a word of thanks."
"Just to say that I am delighted with my new Mazda. I thoroughly enjoyed the drive home and can't wait to try out all the new features. The service you provided throughout the transaction was excellent and yes you can quote me. I wouldn't hesitate to purchase a new Mazda from your branch in the future because of the very professional customer care you gave. "
"We have just purchased a Mazda 2 from Beechwood Derby with the help of Keith Jackson.
May we say that the help & advice from Keith were second to none. Not forgetting Claire who made sure we were furnished with a cuppa & a biscuit. We feel they both went the extra mile to make our purchase an enjoyable one.
We will definitely recommend Beechwoods to friends & family.
We are very happy with this lovely car. Great value for money.
- Yvonne & Mark
"A word of appreciation to you and Keith for the outstanding service I received from you. Friendly, reliable, knowledgeable and truly professional. A credit to Mazda.
The car is lovely and I am enjoying getting to know it.
The card from Keith and the sentiment was really thoughtful and a touch that was unexpected. Again, much appreciated.
Thank you again"
"Delighted with the car! Thank you for the care, attention and preparation you gave me and the car!
I am so pleased with the car and impressed by Beechwood Mazda and particularly your own care and attention throughout. Both you and the company will have my unreserved recommendation."
"I brought my car in for a service today, booking three services. In just before 9, all done by nearly 11. Car inspected, serviced, washed and cleaned. Most impressive. As was the desk, wifi, power point and supply of coffee I was given. You have a great team who were a pleasure to deal with - really good. See you in about 6 months. "
"I've been informed that BEECHWOOD were voted MAZDA garage of the year 2017.
Absolutely fab, a distinguished award and without question an honour thoroughly earned."
"Just had to write to say a quick 'thank you' for the service done on my car.
As always - it was a pleasure to come into your garage and be welcomed so warmly, furthermore it was a pleasant surprise to have the car returned to me not only washed but valeted with a couple of freebies thrown in for good measure! (flask and sweeties).
Hopefully the doughnuts went down well.
With all good wishes"
"Just for your info, the service provided by your guys has been superb & if I do end up moving away from Mazda it will be with a heavy heart!
Just one more thing. To my shame I’d forgotten the name of the guy on your service desk who over the last 3 years has always provided me with exceptional service – friendly, polite, always phoning as promised to update me on the status of the work being carried out, and remembering my name – even though I’d forgotten his!
Anyway, I had the car in for an MOT today & it’s Chris.
In this day & age I think that people can be quick to complain but they are less quick to make the effort to praise people when a job is being done well, so I’d like to put the record straight.
"Just to let you know, we’re very pleased with the car and you’ll be glad to hear it’s nice to drive – which is a good job as I hadn’t driven one before Saturday!
Once again, thanks for all your help. As I mentioned, we don’t buy new cars too often but the experience of buying through Beechwood has been a hassle free experience and we’ll certainly bear you in mind if we buy another Mazda.
- Drew & Fiona
"I am loving driving the Mazda, just want to be out in it all the time.
I would like to thank you and Kerry for making it an enjoyable purchase."
"I just wanted to thank you for everything over the last week or so. I've never spent a lot of money on a car before, but you really made the process as enjoyable as it should be. Could you also thank Kerry for her part.
All the best and maybe I'll see you in a few years for a more practical family car."
"Mazda's customer care has been second to none. Both Mazda UK and the dealership (Beechwood Derby) have excelled and I wanted to say a big thank you to both, especially Tracy at Mazda UK customer care and John at Beechwood. Thank you so much! Don't get customer care like that these days. John and his team deserve a medal too!"
"If I'm honest I'm a bit on the fussy side and I'm not slow to complain when things go wrong so I think it's only right to praise when things go well.
From our first point of contact I was impressed with all the help and assistance you offered, and from the chap that collected and returned the car to whoever did the actual work I would like to say a big thank you to all concerned for a job well done.
You may have made a rod for your own backs however as I will almost certainly be in touch again for annual servicing, the dreaded MOT and pretty much anything else that may crop up in the future